(028) 435 6118 or (028) 435 7705 sandra@struisbaai.com

Cancellation Policy

CANCELLATION POLICY FOR DECEMBER/JANUARY AND EASTER WEEKEND 

On cancellation by tenants, the following policy prevails: 

ALL REASONABLE STEPS WILL BE TAKEN TO FIND A REPLACEMENT TENANT.

Should a replacement be secured for the same period as was originally booked for, the tenant will be reimbursed the amount paid minus an administration fee of R 500, 00.

Should a replacement tenant not be secured for the whole of the originally booked period, the following cancellation policy prevails:

Reservations for accommodation for December / January and Easter weekends:

60 days or more  – tenants forfeit 25% of full reservation value*;

Less than 60 but more than 30 days – tenants forfeit 50% of full reservation value*;

Less than 30 days  – tenants forfeit 100% of full reservation value*;

No show or early departure – tenants responsible for full reservation value or they will forfeit 100% of full reservation value.

 

*In the event that a replacement was secured for only part of the original period the % will be calculated only on the remaining days during which no replacement was found.

CANCELLATION POLICY FOR WEEKEND ACCOMMODATION: 

ALL REASONABLE STEPS WILL BE TAKEN TO FIND A REPLACEMENT TENANT.

Should a replacement be secured for the same period as was originally booked for, the tenant will be reimbursed the amount paid minus an administration fee of R 500, 00.

Should a replacement tenant not be secured for the whole of the originally booked period, the following cancellation policy prevails:

Reservations for accommodation from February to November (except Easter weekends):

 

30 days or more – tenants forfeit 25% of full reservation value*;

Less than 30 but more than 14 days – tenants forfeit 50% of full reservation value*;

Less than 14 days – tenants forfeit 100% of full reservation value*;

No show or early departure – tenants forfeit 100% of full reservation value.

 

*In the event that a replacement was secured for only part of the original period the % will be calculated only on the remaining days during which no replacement was found.